Worst place to celebrate birthday or any other parties. Disgusted by the service team. The manager should learn to be respectful towards the customers. He was very rude. Please change the manager or else you restaurant will be doomed.
Liana Das
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July 28, 2024
Most notorious Manager. Very untrained, rude & disrespectful manager.. We threw a birthday party & prebooked for the same but the restaurant wasn’t prepared for the event.. We waited for a long for the starters to get served & main course items were half cooked.. there were only two waiters serving 5 starters. Lately my aunts went to serve the guests. overall I will rate 0.. & upon complaining the manager shouted at us.
Bonsika Das
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July 28, 2024
Terrible Service. I am writing to express my disappointment with the service I received at Roots on 28th of July, 2024. As someone who values good dining experiences, I was very dissatisfied with the level of service provided during my visit.The manager was very disrespectful. The waitstaff took an excessive amount of time to serve our preordered food. The service we experienced was not what I expected from a restaurant of your reputation. Not only was the staff inattentive, but the overall dining experience was far below the standard we had anticipated given that it was a party where the food was preordered days before. I believe that every customer deserves to be treated with respect and to receive timely and courteous service. I hope that you will address these issues with your team to prevent such incidents from happening in the future. It would be reassuring to know that your restaurant is taking steps to improve its service standards.
Salma Rahman
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March 09, 2019
Nice cafe cum restro. Cozy place to have lunch or dinner or even evening snacks. Good lighting, gives a warm effect to the interiors. But tables and chairs were a bit too low, for all people, disregard the height. Even though I'm tall, yet those were too low for a normal person as well. Food was good, but costly, on a higher side. Staff was okay. Interiors were quite good. We went to the rooftop one as well. And it seemed to be a warm, cozy and a sunny place to sit and relax and unwind with friends and family. We ordered Overall a recommended place, but need to look at the pricing perspective.
Rin Yami
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June 24, 2024
It is in shoolin grand. Top floor is da vue and this is below the davue restaurant. Now coming to my experience with ROOTS.
1. Interior is so inferior and unhygienic
2. The head waiter had walkie talkie with them and he kept on speaking in speaker continuously for orders of guests in the hotel... It was quite audible in the restaurant. The ambience didn't feel good at all.. it was empty and washroom was pathetic.
3.ordered mutton roganjosh, garlic naan and french fries.
Mutton roganjosh came terrible. The meat was not well cooked and was very hard. The spices was not cooked properly with the meat.
Garlic naan came stale. Like it was made in the morning and they heated the leftover a bit which didn't feel fresh at all as there was coldness to it
French fries came very less to the amount they charged and wasnt crunchy.
The prices of the items was a lot but expected good food in return and was dissatisfied.
I went out after a long time to have a proper nice dinner but I got utterly disappointed and never ever going to set foot in that place again
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G.S. Road, Opp Indian Oil Petrol Pump, Rukmini Gaon, 781022, Bormotoria, Guwahati, Assam 781036, India
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Worst place to celebrate birthday or any other parties. Disgusted by the service team. The manager should learn to be respectful towards the customers. He was very rude. Please change the manager or else you restaurant will be doomed.
Most notorious Manager. Very untrained, rude & disrespectful manager.. We threw a birthday party & prebooked for the same but the restaurant wasn’t prepared for the event.. We waited for a long for the starters to get served & main course items were half cooked.. there were only two waiters serving 5 starters. Lately my aunts went to serve the guests. overall I will rate 0.. & upon complaining the manager shouted at us.
Terrible Service. I am writing to express my disappointment with the service I received at Roots on 28th of July, 2024. As someone who values good dining experiences, I was very dissatisfied with the level of service provided during my visit.The manager was very disrespectful. The waitstaff took an excessive amount of time to serve our preordered food. The service we experienced was not what I expected from a restaurant of your reputation. Not only was the staff inattentive, but the overall dining experience was far below the standard we had anticipated given that it was a party where the food was preordered days before. I believe that every customer deserves to be treated with respect and to receive timely and courteous service. I hope that you will address these issues with your team to prevent such incidents from happening in the future. It would be reassuring to know that your restaurant is taking steps to improve its service standards.
Nice cafe cum restro. Cozy place to have lunch or dinner or even evening snacks. Good lighting, gives a warm effect to the interiors. But tables and chairs were a bit too low, for all people, disregard the height. Even though I'm tall, yet those were too low for a normal person as well. Food was good, but costly, on a higher side. Staff was okay. Interiors were quite good. We went to the rooftop one as well. And it seemed to be a warm, cozy and a sunny place to sit and relax and unwind with friends and family. We ordered Overall a recommended place, but need to look at the pricing perspective.
It is in shoolin grand. Top floor is da vue and this is below the davue restaurant. Now coming to my experience with ROOTS. 1. Interior is so inferior and unhygienic 2. The head waiter had walkie talkie with them and he kept on speaking in speaker continuously for orders of guests in the hotel... It was quite audible in the restaurant. The ambience didn't feel good at all.. it was empty and washroom was pathetic. 3.ordered mutton roganjosh, garlic naan and french fries. Mutton roganjosh came terrible. The meat was not well cooked and was very hard. The spices was not cooked properly with the meat. Garlic naan came stale. Like it was made in the morning and they heated the leftover a bit which didn't feel fresh at all as there was coldness to it French fries came very less to the amount they charged and wasnt crunchy. The prices of the items was a lot but expected good food in return and was dissatisfied. I went out after a long time to have a proper nice dinner but I got utterly disappointed and never ever going to set foot in that place again