The location is perfect with well-equipped rooms beautiful scenery and peaceful environment. Good mountain view from rooms. Service was fast and staff well-supportive and polite. Food taste was awesome . The reservation manager was kind enough to upgrade the room free of cost into the first floor which has a good mountain view . Children enjoyed in a mini park with bonfire at night and music . The stay over all with family was memorable & wonderful. Recommended for family stay
Robyn Owens
-
November 15, 2024
We loved our 3 night stay at this hotel. The manager, Michael was exceptional in making sure we were happy with everything. Nothing was too much trouble.
Our stay included breakfast & dinner as there are limited options in the area. There was a wide selection to choose from and the food was fantastic, so fresh & delicious.
We certainly recommend a stay at this hotel!
Jazz Modi
-
January 07, 2025
Disappointing Experience – Needs Major Improvement
I recently stayed at this hotel, and unfortunately, my experience was far from satisfactory. From the moment I arrived, there were several issues that made the stay unpleasant:
1. Unattended Reception: Upon arrival, there was no staff at the reception desk for nearly 30 minutes. This was frustrating and gave a very poor first impression.
2. Room Issues: The room I was provided had a TV with a broken display, rendering it useless. Additionally, the towels provided were in terrible condition—worn out and full of holes. The curtains were almost see-through, and since the room was on the ground floor, this severely compromised my privacy and comfort.
3. Poor Maintenance: The overall state of the rooms and property was appalling. It was evident that proper maintenance was not a priority here.
4. Terrible Dining Experience: I placed an order for dinner at 5:30 pm, but it wasn’t ready even by 8:45 pm. To make matters worse, I had ordered non-vegetarian food and was served vegetarian instead. When I raised this issue, I was told it was a mistake, as the kitchen had erroneously prepared the wrong dish.
These issues combined made for a highly disappointing experience. It is clear that the management needs to take significant steps to improve the level of service, maintenance, and overall guest experience. I would not recommend this hotel to anyone until they address these problems
Indrashish Bhattacharyya
-
October 27, 2024
The place is really good just the food is very expensive.
I do take into consideration that its remote and i should not expect the best of facilities but the rooms and other amenities are pretty good. Its only lacking a bit in the food department.
Location is also not bad. A bit secluded and all tourist spots are fairly close.
Overall its a great stay.
janhavi saraf
-
December 18, 2024
I am writing this review while sitting in the resort lobby. They advertise Wifi availability in an area where there is barely any phone network, but their wifi doesn't work. Their menu only has half the things available. Room doesn't have basic amenities like the water kettle to boil water and the staff couldn't be less bothered about privacy.
I understand that the location is comparatively remote and cut off from commercial life. But then it's unfair to call yourself a "3 star" hotel and charge 3500 per night. It's a well maintained lodge at best. :)
I'm posting this review at 7.55 am, they said breakfast would be ready by 8. The chef has just arrived and the restaurant doors are shut. We have a travel time of 8.30 ðŸ«
Our Address
Land mark - Near NIT , SOHRA , Pynshadkhurai - Shella Road Saitsohpen, Cherrapunji, Meghalaya 793108, India
Ads Title
Claim Listing: San Naela Resort
Please Login or Register an Account to Claim Listing
The location is perfect with well-equipped rooms beautiful scenery and peaceful environment. Good mountain view from rooms. Service was fast and staff well-supportive and polite. Food taste was awesome . The reservation manager was kind enough to upgrade the room free of cost into the first floor which has a good mountain view . Children enjoyed in a mini park with bonfire at night and music . The stay over all with family was memorable & wonderful. Recommended for family stay
We loved our 3 night stay at this hotel. The manager, Michael was exceptional in making sure we were happy with everything. Nothing was too much trouble. Our stay included breakfast & dinner as there are limited options in the area. There was a wide selection to choose from and the food was fantastic, so fresh & delicious. We certainly recommend a stay at this hotel!
Disappointing Experience – Needs Major Improvement I recently stayed at this hotel, and unfortunately, my experience was far from satisfactory. From the moment I arrived, there were several issues that made the stay unpleasant: 1. Unattended Reception: Upon arrival, there was no staff at the reception desk for nearly 30 minutes. This was frustrating and gave a very poor first impression. 2. Room Issues: The room I was provided had a TV with a broken display, rendering it useless. Additionally, the towels provided were in terrible condition—worn out and full of holes. The curtains were almost see-through, and since the room was on the ground floor, this severely compromised my privacy and comfort. 3. Poor Maintenance: The overall state of the rooms and property was appalling. It was evident that proper maintenance was not a priority here. 4. Terrible Dining Experience: I placed an order for dinner at 5:30 pm, but it wasn’t ready even by 8:45 pm. To make matters worse, I had ordered non-vegetarian food and was served vegetarian instead. When I raised this issue, I was told it was a mistake, as the kitchen had erroneously prepared the wrong dish. These issues combined made for a highly disappointing experience. It is clear that the management needs to take significant steps to improve the level of service, maintenance, and overall guest experience. I would not recommend this hotel to anyone until they address these problems
The place is really good just the food is very expensive. I do take into consideration that its remote and i should not expect the best of facilities but the rooms and other amenities are pretty good. Its only lacking a bit in the food department. Location is also not bad. A bit secluded and all tourist spots are fairly close. Overall its a great stay.
I am writing this review while sitting in the resort lobby. They advertise Wifi availability in an area where there is barely any phone network, but their wifi doesn't work. Their menu only has half the things available. Room doesn't have basic amenities like the water kettle to boil water and the staff couldn't be less bothered about privacy. I understand that the location is comparatively remote and cut off from commercial life. But then it's unfair to call yourself a "3 star" hotel and charge 3500 per night. It's a well maintained lodge at best. :) I'm posting this review at 7.55 am, they said breakfast would be ready by 8. The chef has just arrived and the restaurant doors are shut. We have a travel time of 8.30 ðŸ«