Disappointing and horrendous experience
I recently had the misfortune of hosting an event with my family, and I must say that the service was utterly disappointing. Despite the beautiful surroundings and amenities, the staff's attitude and service left a lot to be desired.
The biggest issue we faced was with the food service. The staff seemed hesitant to serve us with adequate amounts of food, and when we asked for refills or extra portions, they seemed put off. It was as if they were rationing the food, which was quite frustrating.
But what was even more shocking was that they had the audacity to charge us for a dish that they never even served! We were stunned when we saw the bill and realized that we had been overcharged for something we never received.
To add insult to injury, when we brought this to their attention, the staff seemed completely unapologetic and uninterested in resolving the issue. It was clear that they were more concerned with getting us to pay the bill than with providing good customer service.
Overall, I would not recommend [Resort Name] to anyone looking for a relaxing and enjoyable vacation. The poor service, inadequate food portions, and blatant overcharging make it a resort to avoid.
Tips for improvement:
- Train staff to be more attentive and responsive to guests' needs.
- Improve food service by providing adequate portions and refills.
- Review pricing strategy to ensure it's fair and transparent.
- Take customer complaints seriously and make a genuine effort to resolve issues.
I hope the management takes these feedback seriously and makes the necessary improvements to provide a better experience for their guests.
Devajeet Kalita
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November 09, 2024
Nice place but approach road is pathetic. Food is limited. Service is not satisfactory. Lack of cleanliness specially washroom
Safikur Rahman
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June 26, 2024
I was there for many times. They have disappointed me every time. With smelly rooms no hygiene. On 16th june i took a room paid 2500 but i got a room with ciggerarte smell nd wet floor. I asked them to change the room but denied, thn i asked to give me a room freshener but in the name of room freshner they use pheniel. Thn i left the room after 1 hour. I am not going visit that again. And not recommended at all. don't spoil your mood.
Shreyas Dosi
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November 07, 2023
Went there for a small celebration. The food is good, staff is very friendly. Although we didn't stay but the rooms need a bit of interior repairing.
Other than that everything is value for money. The ambiance is really good specially the garden area.
Lithish Karthik
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May 01, 2024
Exquisite escape to Guwahati for Best friends Wedding!
From the moment we arrived, we were enveloped in luxury and warmth.
The resort's lush surroundings and serene ambiance set the stage for a truly unforgettable retreat.
The rooms were impeccably clean, tastefully decorated, High-tech flat TV + free Wi-Fi and offered great views of the surrounding landscape.
The staff went above and beyond to ensure our comfort and satisfaction, always with a genuine smile.
Dining was a delight, with a diverse menu of delectable dishes that tantalized our taste buds.
The resort's amenities, including the pristine swimming pool, provided the perfect balance of recreation.
Each day of wedding celebrations was filled with exciting activities, live cultural performances such as “Bihu” and live singing ensuring there was never a dull moment.
Our time at this resort was nothing short of magical, leaving us with lot of lovely wedding memories, rejuvenated and longing to return.
Without a doubt, Zisuku is the epitome of luxury in Guwahati, and we cannot recommend it highly enough!"
Our Address
Joyram Medhi Path, Sawkuchi, 4QF5+925, Sarusajai, Guwahati, Assam 781028, India
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Disappointing and horrendous experience I recently had the misfortune of hosting an event with my family, and I must say that the service was utterly disappointing. Despite the beautiful surroundings and amenities, the staff's attitude and service left a lot to be desired. The biggest issue we faced was with the food service. The staff seemed hesitant to serve us with adequate amounts of food, and when we asked for refills or extra portions, they seemed put off. It was as if they were rationing the food, which was quite frustrating. But what was even more shocking was that they had the audacity to charge us for a dish that they never even served! We were stunned when we saw the bill and realized that we had been overcharged for something we never received. To add insult to injury, when we brought this to their attention, the staff seemed completely unapologetic and uninterested in resolving the issue. It was clear that they were more concerned with getting us to pay the bill than with providing good customer service. Overall, I would not recommend [Resort Name] to anyone looking for a relaxing and enjoyable vacation. The poor service, inadequate food portions, and blatant overcharging make it a resort to avoid. Tips for improvement: - Train staff to be more attentive and responsive to guests' needs. - Improve food service by providing adequate portions and refills. - Review pricing strategy to ensure it's fair and transparent. - Take customer complaints seriously and make a genuine effort to resolve issues. I hope the management takes these feedback seriously and makes the necessary improvements to provide a better experience for their guests.
Nice place but approach road is pathetic. Food is limited. Service is not satisfactory. Lack of cleanliness specially washroom
I was there for many times. They have disappointed me every time. With smelly rooms no hygiene. On 16th june i took a room paid 2500 but i got a room with ciggerarte smell nd wet floor. I asked them to change the room but denied, thn i asked to give me a room freshener but in the name of room freshner they use pheniel. Thn i left the room after 1 hour. I am not going visit that again. And not recommended at all. don't spoil your mood.
Went there for a small celebration. The food is good, staff is very friendly. Although we didn't stay but the rooms need a bit of interior repairing. Other than that everything is value for money. The ambiance is really good specially the garden area.
Exquisite escape to Guwahati for Best friends Wedding! From the moment we arrived, we were enveloped in luxury and warmth. The resort's lush surroundings and serene ambiance set the stage for a truly unforgettable retreat. The rooms were impeccably clean, tastefully decorated, High-tech flat TV + free Wi-Fi and offered great views of the surrounding landscape. The staff went above and beyond to ensure our comfort and satisfaction, always with a genuine smile. Dining was a delight, with a diverse menu of delectable dishes that tantalized our taste buds. The resort's amenities, including the pristine swimming pool, provided the perfect balance of recreation. Each day of wedding celebrations was filled with exciting activities, live cultural performances such as “Bihu” and live singing ensuring there was never a dull moment. Our time at this resort was nothing short of magical, leaving us with lot of lovely wedding memories, rejuvenated and longing to return. Without a doubt, Zisuku is the epitome of luxury in Guwahati, and we cannot recommend it highly enough!"