WARNING TO OTHERS!
DON'T EVEN WANT TO GIVE THIS 1 STAR, IT'S WORSE THAN THAT!
I am extremely frustrated with my recent experience at the Pepperfry showroom in Guwahati. I bought a queen-sized box bed, and after assembly, I discovered that the base ply was improperly fitted, leaving gaps where we could see the floor. Despite multiple attempts to contact the showroom, there was no proper response.
We emailed Pepperfry with photos of the issue on the 5th day after delivery as the return window was of 7 days. They assured us it would be resolved quickly, but days later, they called asking for the same photos and videos we had already sent. This repetitive and ineffective communication continued, with no one being assigned to resolve the problem.
When we contacted the Guwahati showroom, they claimed they couldn't help without instructions from headquarters. Eventually, a carpenter was sent, but he too could not fix the issue and only took more photos and videos, promising to escalate the matter.
After all this back-and-forth, we requested a refund, but were denied as the return window had passed. This delay was due to their repeated false promises of resolving the issue.
Buying from Pepperfry has been one of the worst decisions. The lack of customer service and accountability is appalling.
**TO PEPPERFRY: we work hard for our money. Do not take your customers for granted.
I deeply regret my purchase and warn others to avoid this store. And as a whole the quality of the product is also not good.
David Thangew
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November 04, 2024
They sell Very poor products. I purchased a bed that has a warranty of 3 years. But ironically, the bed is damaged and didn't survive even a year. When I asked them to repair. They said they will not repair. They are the worst seller of 21st century. If you are a responsible person don't go to pepperfry
Bhaswati Rajbongshi
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June 29, 2024
I loved the product and the service of pepperfry guwahati.... There was Naba Saikia who helped me through the process... Moving forward to order more.... Thank you pepperfry
Rajib Bhattacharjee
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August 01, 2023
Located at the second floor this place is filled with furniture in Their allocated space.Its a studio set up by pepperfry and if you order online the product will reach your home. the entrance is not appealing and the lift was not working
Pranjal Das
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September 10, 2024
Naba Saikia staff at the store were exceptionally helpful. very patient and had clear knowledge of the products as well as the process. He diligently helped me through the process and was very efficiently..
Thank you
Our Address
2nd Floor, Debatoshi, Commercial Complex, GS Rd, opposite Dona Planet, ABC, Near IDBI Bank, Christian Basti, Guwahati, Assam 781005, India
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WARNING TO OTHERS! DON'T EVEN WANT TO GIVE THIS 1 STAR, IT'S WORSE THAN THAT! I am extremely frustrated with my recent experience at the Pepperfry showroom in Guwahati. I bought a queen-sized box bed, and after assembly, I discovered that the base ply was improperly fitted, leaving gaps where we could see the floor. Despite multiple attempts to contact the showroom, there was no proper response. We emailed Pepperfry with photos of the issue on the 5th day after delivery as the return window was of 7 days. They assured us it would be resolved quickly, but days later, they called asking for the same photos and videos we had already sent. This repetitive and ineffective communication continued, with no one being assigned to resolve the problem. When we contacted the Guwahati showroom, they claimed they couldn't help without instructions from headquarters. Eventually, a carpenter was sent, but he too could not fix the issue and only took more photos and videos, promising to escalate the matter. After all this back-and-forth, we requested a refund, but were denied as the return window had passed. This delay was due to their repeated false promises of resolving the issue. Buying from Pepperfry has been one of the worst decisions. The lack of customer service and accountability is appalling. **TO PEPPERFRY: we work hard for our money. Do not take your customers for granted. I deeply regret my purchase and warn others to avoid this store. And as a whole the quality of the product is also not good.
They sell Very poor products. I purchased a bed that has a warranty of 3 years. But ironically, the bed is damaged and didn't survive even a year. When I asked them to repair. They said they will not repair. They are the worst seller of 21st century. If you are a responsible person don't go to pepperfry
I loved the product and the service of pepperfry guwahati.... There was Naba Saikia who helped me through the process... Moving forward to order more.... Thank you pepperfry
Located at the second floor this place is filled with furniture in Their allocated space.Its a studio set up by pepperfry and if you order online the product will reach your home. the entrance is not appealing and the lift was not working
Naba Saikia staff at the store were exceptionally helpful. very patient and had clear knowledge of the products as well as the process. He diligently helped me through the process and was very efficiently.. Thank you